Return & Exchange

Thank you for shopping at DOINDULGE.

Please review this policy before requesting a cancellation, exchange, or return. Contact our customer service team at service@doindulge.com and include your order number and the items concerned so we can explain the appropriate next steps.

This policy describes our standard commercial return arrangements. It does not limit mandatory consumer rights relating to withdrawal, defective products, incorrect items, or products that do not match their description. Where applicable law provides different conditions, deadlines, or remedies, those requirements take priority.

Important Shipping & Return Notice

Free shipping offers apply to the original outbound shipment only. For change-of-mind, size, fit, or other personal-preference returns, customers are responsible for the direct return shipping cost, including where the original order qualified for free shipping or exceeded USD 99.

If an item is confirmed to be defective, damaged on arrival, or incorrect, we will arrange an appropriate remedy and cover reasonable return shipping costs where required by law or agreed in our instructions. Please contact us before arranging return shipment so we can confirm a suitable method and any reimbursement arrangements.

Exchange Policy

• Orders Not Yet Shipped: Please contact us promptly if you wish to change the size or color of the same product. Changes depend on stock availability and whether processing can still be stopped. A request is not confirmed until our team accepts it.
  Standard exchanges are limited to another size or color of the same product. To purchase a different product, please place a separate order.
• Orders Already Shipped: We may be unable to change an order once dispatched. After receiving the item, contact us within the applicable return window to discuss an eligible return or exchange. You may place a new order separately if you prefer; stock is not reserved unless we expressly confirm this.
• Exchange Shipping Costs: For an approved personal-preference exchange involving an eligible original order with a merchandise value over USD 99 after discounts and excluding shipping, taxes, and duties, we cover standard outbound shipping for the replacement. Customers pay return shipping for the original item. For eligible original orders of USD 99 or less, customers pay return and replacement shipping. Any shipping amount payable to us will be confirmed before the exchange is accepted. These arrangements do not limit remedies or cost coverage required for defective or incorrect products.

Return Policy

15-Day Return Request Window

Under our standard return policy, contact us to request a return within 15 calendar days after delivery of the item concerned. For separate shipments, the window applies to each item’s delivery date, unless applicable law provides otherwise. A timely request remains timely if our response or processing occurs later. Any longer applicable legal period or extension takes priority.

Personal-preference returns under this commercial policy must meet the following conditions:

• Unused, unworn, and unwashed, except for careful indoor fitting.
• In their original condition, without customer-caused damage, stains, odors, or alterations.
• With original tags and supplied accessories intact.

These commercial conditions do not automatically remove statutory withdrawal or defect rights. Where statutory withdrawal rules apply, handling beyond what is necessary to inspect an item may result in a lawful deduction for diminished value rather than automatic refusal.

After Return Approval

For a return accepted under our standard commercial policy:

• Ship the package within 7 calendar days after we send approval and usable return instructions, unless we confirm another deadline.
• Provide a valid tracking number. If tracking is unavailable, follow our email instructions for providing clear photographs of the package and shipping label, a postal receipt, or other reasonable proof of dispatch.

If you cannot meet the deadline, contact us before it expires. We may close an inactive commercial return request if the item is not dispatched or reasonable shipping evidence is not provided. If you have already shipped the return, send us the evidence so we can review the record. Closing an administrative request does not cancel an applicable statutory right. Where statutory withdrawal applies, its return deadline takes priority; any required notice does not depend on our approval.

Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your items promptly and report problems as soon as reasonably possible, preferably within 15 days of delivery. Include your order number, a description, and clear photographs where available. We may request reasonable additional information to assess the issue, but a lack of photographs alone does not automatically invalidate a claim. The 15-day commercial period does not shorten any applicable statutory defect or conformity rights.

We will assess the circumstances and provide the remedy required by applicable law, which may include repair, replacement, a price reduction, or a refund. Please avoid altering or repairing an item before contacting us, where reasonably possible, so we can assess its original condition.

Personal Preference and Non-Quality Returns

Customers normally pay return shipping where the supplied item matches its description and the reason for return is size selection, fit preference, a change of mind, or a subjective preference about style, color, texture, or appearance. A return remains subject to the conditions above. A significant discrepancy from the description, size information, or advertised characteristics will be assessed separately.

Product Variations and Customer-Caused Damage

The following do not, by themselves, establish a product defect:

• A correctly supplied size that does not match your personal fit preference.
• A change of mind or dissatisfaction based solely on personal taste.
• Minor cosmetic manufacturing variations that do not affect safety, durability, normal use, or conformity with the description.
• Reasonable screen-related color differences described in our Size & Color Disclaimer.
• Damage caused after delivery by misuse, unsuitable washing or care, alterations, or attempted repairs, where the damage is attributable to that conduct.

Loose buttons, stitching problems, fabric faults, and similar concerns are assessed on their actual severity and effect; they are not automatically classified as personal-preference issues. A disclaimer does not excuse a material defect or inaccurate description.

Order Cancellation

• Contact us promptly to request cancellation before dispatch. We will try to stop the order, but processing may already be too advanced. Cancellation is confirmed only when our team confirms it.

• Once dispatched, we generally cannot stop the shipment. Contact us to discuss the applicable return or withdrawal process. Operational limits on stopping a shipment do not remove a statutory right to withdraw or cancel where one applies.

Return Address Notice

The sender address printed on the original package may not be the correct return address. Please obtain the appropriate return instructions from our customer service team before sending items back.

A package sent to an incorrect address may be delayed, lost, or difficult to identify. If this occurs, contact us with proof of dispatch so we can investigate. We cannot confirm receipt solely because a package was delivered to an unrelated address. Refund entitlement will be assessed using the available evidence and applicable law; an address error does not automatically determine the outcome.

Return Shipment Information

After dispatch, reply to the same customer service conversation with your order number, carrier, tracking number or other agreed proof of shipment, and the items returned. Photographs or a postal receipt may help identify the package.

Pack items securely and retain proof of dispatch. We recommend a tracked service. Please follow our instructions concerning shipping charges and customs declarations. Do not send cash-on-delivery or receiver-paid packages unless we have expressly agreed to accept them.

Refund Policy

Refunds for Successfully Canceled Orders

Where payment has been collected, we initiate the refund to the original payment method within 3 business days after cancellation is confirmed. If the payment was only authorized, the authorization may instead be voided or released under the payment provider’s procedures.

Refunds for Returned Items

We review returned items promptly and notify you of the result. For returns under our standard commercial policy, we initiate an eligible refund to the original payment method within 3 business days after receipt and confirmation of eligibility. We will not delay inspection or processing unreasonably. Statutory refund deadlines and any rules requiring acceptance of proof of return take priority.

Refunds reflect the amount actually paid for the returned items after applicable discounts. Delivery charges and other amounts will be refunded where required by law. For a full statutory withdrawal where applicable, this includes the original standard delivery charge; any additional premium-service charge is refundable only where required. We do not retrospectively deduct an undisclosed original free-shipping charge.

If a return does not satisfy our commercial conditions, we will explain the reason and the available options before making a final decision. Any deduction must have a lawful basis and be explained. Where a refund is legally due, our commercial approval process does not remove that entitlement.

Refund initiation is different from funds appearing in your account. Additional processing time depends on the payment provider, card issuer, or bank. Contact us if you need the refund reference or assistance checking its status.

Contact Us

Please contact DOINDULGE at service@doindulge.com. Include your order number, the item concerned, and a brief description of your request. For an existing case, replying in the same conversation helps us review the history.

Thank you for shopping with DOINDULGE. We will review your request against this policy and the rights that apply to your purchase.