Privacy Policy

This Privacy Policy explains how DOINDULGE (“we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you visit our website, place or attempt to place an order, or communicate with us. It also explains the choices and rights available to you. This Policy describes our information practices; visiting the website does not, by itself, constitute consent to processing that requires your consent.

Personal Information We Collect

Depending on how you interact with us, the services you use, and your privacy choices, we collect the following categories of personal information:

• Contact and Order Information: Your name, email address, telephone number, billing and delivery addresses, products ordered, order history, and information needed to manage delivery, returns, exchanges, and refunds.
• Payment Information: Payment status, transaction references, payment method, and payment details made available by our payment providers. Payment providers process the payment credentials required for your chosen payment method. Information accessible to us depends on the provider and integration.
• Device and Usage Information: IP address, browser and device details, general location derived from your IP address, cookie or similar identifiers, referring pages, and interactions with products and pages, subject to applicable consent requirements.
• Communications and Preferences: Customer service messages, reviews, photographs or documents you choose to provide, marketing preferences, and privacy requests. Please avoid sending complete payment card details, passwords, or identity documents unless reasonably necessary and requested through an appropriate channel.

We receive information directly from you, through your interactions with the website, and from service providers supporting payments, delivery, store operation, and fraud prevention. You may choose not to provide certain information, but we may be unable to complete an order or provide the requested service without necessary details.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the store, maintain shopping carts and sessions, support security, and remember preferences. Where enabled, analytics and advertising technologies may also measure website activity and campaign performance or help deliver relevant advertising.

Where consent is legally required, non-essential technologies must remain disabled until you give consent. You can manage available choices through the website’s cookie or privacy controls and change your browser settings. Refusing optional cookies does not prevent ordinary shopping, although blocking essential cookies may affect store functionality. Withdrawing consent does not affect processing lawfully carried out before withdrawal.

How We Use Personal Information

• Process payments, verify orders, arrange shipping, and manage cancellations, returns, exchanges, and refunds.
• Send order-related messages and respond to customer service requests.
• Prevent fraud, investigate suspicious activity, maintain security, and protect customers and our business.
• Maintain and improve website performance, products, and customer experience, subject to applicable privacy choices.
• Send marketing and measure or personalize advertising where permitted by law and subject to required consent or opt-out rights.
• Maintain business records, meet legal obligations, resolve disputes, and establish, exercise, or defend legal claims.

Legal Bases for Processing

Where applicable law requires a legal basis, we rely on performance of a contract or steps requested before a contract for order processing and customer service; legal obligations for required records and disclosures; legitimate interests for proportionate security, fraud prevention, service improvement, and legal claims, where those interests are not overridden by your rights; and consent for activities that legally require it, including certain cookies and marketing. Where required, we will seek separate consent rather than treat acceptance of this Policy as consent.

Sharing Personal Information

We disclose information as reasonably necessary for the purposes described in this Policy, including to:

• Store and Operational Providers: Shopify and providers supporting hosting, technical operation, customer support, and related business functions.
• Payment and Delivery Partners: Payment providers, carriers, fulfillment partners, and customs or delivery agents as needed to process transactions and deliver or return products.
• Analytics and Advertising Partners: Where these services are enabled, providers supporting measurement and advertising, subject to applicable consent and opt-out requirements.
• Professional Advisers and Authorities: Advisers, regulators, courts, or other parties where reasonably necessary to comply with law, investigate fraud, protect rights, or address legal claims.
• Business Transaction Participants: Where necessary in a proposed or completed merger, acquisition, or transfer of business assets, subject to applicable law and appropriate confidentiality protections.

Information provided to service providers is limited to what is reasonably needed for their functions. Where a provider processes information on our behalf, applicable contractual restrictions and legal requirements govern that processing. Some providers, including payment providers and Shopify for certain services, may also process information for their own purposes under their privacy policies.

Our store is hosted on Shopify. You can read more about Shopify’s practices in its Consumer Privacy Policy and review available options through Shopify Privacy Controls. The Shopify services and settings enabled for our store determine which processing applies.

Marketing and Targeted Advertising

You can unsubscribe from promotional emails through the unsubscribe link in those messages. Service messages concerning orders, payments, delivery, security, or privacy requests may still be sent where necessary.

If advertising technologies are enabled, identifiers and information about website interactions may be disclosed to advertising partners to personalize or measure ads. Under certain laws, these disclosures may constitute a “sale,” “sharing,” or processing for targeted advertising even where no money is exchanged. Applicable choices can be exercised through the website’s privacy controls or by contacting us. Opting out does not necessarily stop all advertising; ads may become less personalized.

We will obtain permission where legally required before using identifiable customer photographs or private customer service communications in public promotional materials.

Browser Privacy Signals

Browser “Do Not Track” signals are different from legally recognized opt-out preference signals. Where applicable law requires recognition of signals such as Global Privacy Control, we will treat a valid signal as an opt-out request for the processing covered by that law. Its effect may be limited to the browser or device sending the signal unless we can associate it with your account.

International Processing and Transfers

Our service providers and operational partners may process information in countries outside your place of residence. Where applicable transfer restrictions require safeguards, we use an applicable lawful transfer mechanism, such as an adequacy decision, approved contractual clauses with any required supplementary measures, or another permitted mechanism. You can contact us for information about safeguards relevant to your personal information.

Security of Personal Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure. No website, transmission method, or storage system can be guaranteed completely secure. This statement does not limit responsibilities we have under applicable data protection law.

Data Retention

We retain information for no longer than reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law. Relevant factors include order fulfillment, returns and refund processing, tax and accounting requirements, fraud prevention, legal limitation periods, and ongoing disputes. Different categories of information may have different retention periods.

A deletion request does not require us to erase records we must lawfully retain. Where retention is necessary, we limit continued use to the relevant purposes. We may retain a limited record of an opt-out request to ensure that your preference continues to be respected.

Your Privacy Rights

Depending on your location and the law that applies, you may have rights to:

• Request access to, a copy of, or correction of your personal information.
• Request deletion, restriction, or portability of your information, subject to applicable exceptions.
• Object to certain processing, including processing based on legitimate interests, and object to direct marketing.
• Withdraw consent where processing relies on consent.
• Opt out of a sale or sharing of personal information or processing for targeted advertising, and limit certain uses of sensitive personal information where applicable.
• Request an explanation or review of decisions based solely on automated processing where the applicable legal conditions are met.
• Appeal a privacy request decision where provided by law and lodge a complaint with the relevant data protection authority.

To submit a request, contact us through the Contact Us page and describe the right you wish to exercise. We may need proportionate information to verify your identity or an authorized agent’s authority. We will respond within applicable legal time limits and explain any lawful reason for refusing or limiting a request. We do not discriminate against you for exercising privacy rights, although some services require certain information to function.

Children’s Privacy

Our store is intended for adult shoppers and is not directed to children. We do not knowingly collect children’s personal information in circumstances requiring parental consent without the required authorization. If you believe a child has provided information improperly, please contact us so we can investigate and take appropriate action.

Changes to This Policy

We may update this Policy to reflect changes in our services, practices, or legal requirements. We will make the current version available on this page and provide additional notice or obtain consent where required by law. Updates do not retrospectively authorize uses of previously collected information that would otherwise require consent or another legal basis.

Contact Us

For questions about this Policy, privacy requests, or complaints, please contact DOINDULGE through the Contact Us page on this website or email service@doindulge.com and identify your message as a privacy inquiry. Include only the information reasonably necessary for us to understand and respond to your request.